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HP ProBook 440 G9'da Windows 10 mavi ekran hatası "verifier dma violation"

Rexenol

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25 Aralık 2024
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Rexenol
Merhaba,
Windows 10 bilgisayarım, fark ettiğim kadarıyla yalnızca pilde kullanırken mavi ekran hatası veriyor. Aşağıda görseller mevcut. Forumda ve internette bulduğum genel çözümleri denedim; verifier'ı devre dışı bırakmak, batarya ile ilgili sürücüleri silip yeniden başlatmak gibi ancak hiçbirisi sorunumu çözmedi. Bu konuda destek olabilir misiniz?

Cihaz Modeli: HP ProBook 440 G9 (6S6W2EA)

Minidump çıktısı:
Kod:
DRIVER_VERIFIER_DMA_VIOLATION (e6)
An illegal DMA operation was attempted by a driver being verified.
Arguments:
Arg1: 0000000000000026, IOMMU detected DMA violation.
Arg2: ffffbc8abfdd8060, Device Object of faulting device.
Arg3: 0000000000000000, Faulting information (usually faulting physical address).
Arg4: 0000000000000006, Fault type (hardware specific).

Debugging Details:
------------------


KEY_VALUES_STRING: 1

    Key  : Analysis.CPU.mSec
    Value: 2671

    Key  : Analysis.Elapsed.mSec
    Value: 13620

    Key  : Analysis.IO.Other.Mb
    Value: 0

    Key  : Analysis.IO.Read.Mb
    Value: 1

    Key  : Analysis.IO.Write.Mb
    Value: 0

    Key  : Analysis.Init.CPU.mSec
    Value: 687

    Key  : Analysis.Init.Elapsed.mSec
    Value: 6599

    Key  : Analysis.Memory.CommitPeak.Mb
    Value: 92

    Key  : Analysis.Version.DbgEng
    Value: 10.0.27725.1000

    Key  : Analysis.Version.Description
    Value: 10.2408.27.01 amd64fre

    Key  : Analysis.Version.Ext
    Value: 1.2408.27.1

    Key  : Bugcheck.Code.LegacyAPI
    Value: 0xe6

    Key  : Bugcheck.Code.TargetModel
    Value: 0xe6

    Key  : Failure.Bucket
    Value: 0xE6_26_nt!IvtHandleInterrupt

    Key  : Failure.Hash
    Value: {11608481-d56e-58cc-4b64-17c92254d2f4}

    Key  : Stack.Pointer
    Value: ISR

    Key  : WER.OS.Branch
    Value: vb_release

    Key  : WER.OS.Version
    Value: 10.0.19041.1


BUGCHECK_CODE:  e6

BUGCHECK_P1: 26

BUGCHECK_P2: ffffbc8abfdd8060

BUGCHECK_P3: 0

BUGCHECK_P4: 6

FILE_IN_CAB:  122424-15421-01.dmp

FAULTING_THREAD:  fffff80679d27a00

BLACKBOXBSD: 1 (!blackboxbsd)


BLACKBOXNTFS: 1 (!blackboxntfs)


BLACKBOXPNP: 1 (!blackboxpnp)


BLACKBOXWINLOGON: 1

CUSTOMER_CRASH_COUNT:  1

PROCESS_NAME:  System

STACK_TEXT:
fffff806`7d684ea8 fffff806`794e19d7     : 00000000`000000e6 00000000`00000026 ffffbc8a`bfdd8060 00000000`00000000 : nt!KeBugCheckEx
fffff806`7d684eb0 fffff806`794cd7eb     : 00000000`00000000 00000000`00000000 fffff806`79c49d80 fffff806`79c49d80 : nt!IvtHandleInterrupt+0x1a7
fffff806`7d684f10 fffff806`792d7e65     : fffff806`79cf3e40 fffff806`7d675a90 fffff806`79cf3ef0 00000000`00000000 : nt!HalpIommuInterruptRoutine+0x4b
fffff806`7d684f40 fffff806`794007fc     : fffff806`7d675a90 fffff806`79cf3e40 00000000`00006cac fffff806`79406e50 : nt!KiCallInterruptServiceRoutine+0xa5
fffff806`7d684f90 fffff806`79400d67     : fffff806`7d675b30 00000000`00000001 00000000`00040046 fffff806`79268718 : nt!KiInterruptSubDispatchNoLock+0x11c
fffff806`7d675a10 fffff806`794033aa     : 00000000`00000000 fffff806`79d27a00 ffffbc8a`d3a0a3c0 00000000`00006cac : nt!KiInterruptDispatchNoLock+0x37
fffff806`7d675ba0 00000000`00000000     : fffff806`7d676000 fffff806`7d66f000 00000000`00000000 00000000`00000000 : nt!KiIdleLoop+0x5a


SYMBOL_NAME:  nt!IvtHandleInterrupt+1a7

MODULE_NAME: nt

IMAGE_NAME:  ntkrnlmp.exe

IMAGE_VERSION:  10.0.19041.5247

STACK_COMMAND:  .process /r /p 0xfffff80679d24a00; .thread 0xfffff80679d27a00 ; kb

BUCKET_ID_FUNC_OFFSET:  1a7

FAILURE_BUCKET_ID:  0xE6_26_nt!IvtHandleInterrupt

OS_VERSION:  10.0.19041.1

BUILDLAB_STR:  vb_release

OSPLATFORM_TYPE:  x64

OSNAME:  Windows 10

FAILURE_ID_HASH:  {11608481-d56e-58cc-4b64-17c92254d2f4}

Followup:     MachineOwner

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