Hi,We are writing to provide an important update regarding your recent request for a replacement shipment.We have just received the latest notification from our relevant personnel that, due to the increasingly strict customs policies in Turkey, a portion of our packages shipped to Turkey via Yanwen Logistics have been detained by the customs authorities. According to the latest customs requirements, regardless of whether we proceed with clearance or face package destruction, we are now required to bear substantial customs processing fees, which has brought unexpected operational costs to our shipment arrangements.First and foremost, we want to emphasize that we highly value you as our customer and sincerely hope you will continue to use and enjoy our products. As a responsible merchant, we have already made every possible effort to address this customs clearance challenge—including communicating repeatedly with logistics partners. However, the sudden escalation of customs regulations and the resulting high processing fees have exceeded the scope of our pre - planned logistics budget and operational control.Given this situation, we have temporarily closed the shipping channel to Turkey to avoid further risks and losses for both you and our company, and we would like to provide you with the following solutions to address your replacement shipment request:1. We can offer you a store credit of $40, which is above the price you paid for this keyboard. You can hold this credit and continue ordering once the Turkish customs policies relax and our shipping channel to Turkey resumes operation.2. We can process a full refund of $32 to your original payment account. In order to proceed with any of the above solutions, we kindly request you to send us a video showing the destruction of the defective DynaTab 75X keyboard and the specific serial number on the back of the keyboard. This step is necessary to prevent any potential misuse of the defective product and to ensure the integrity of our after - sales process.Please take a moment to review these options and let us know your decision at your earliest convenience. Thank you for your understanding and patience throughout this process. We are committed to resolving this issue to your satisfaction as soon as possible.Best regards,
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